Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal.Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms.Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed.Able to work behind the serving line as a cook, as needed.Adhere to regulatory, departmental and company policies/procedures in an ethical manner.Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions.Provide a warm farewell and thank guest for visiting.Assist in clearing, cleaning and resetting tables.Maintain clean and orderly checkout areas and complete other general cleaning duties.Build relationships by greeting guests with a warm, friendly verbal greeting.Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next.Demonstrate superior customer service skills by displaying outlined service behaviors.Assist customers by providing information and resolving their complaints.

Record tips from credit cards, automatic debits and comp customers.

Issue receipts, refunds, credits, or change due to customers.

Receive payment by cash, credit cards, comps, or automatic debits.

Responsible for the proper settlement of all guest checks.

Tabulate bills using calculators, cash registers, or optical price scanners.

Operate cash register and properly settle checks.

Greet guests seat them in restaurant according to rotation schedule.

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values.

Job Essential Functions And Responsibilities Harrah's Cherokee Casino Resort Position DescriptionĭEPARTMENT: Food and Beverage (Starbucks Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Laurel Lounge, Lobby Caf, Guy Fieri, Employee Cafeteria, Room Service, Room Service Cherokee Tower)Įnsure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

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